XpertEditing is steadfast in its commitment to safeguarding the privacy and confidentiality of our clients. This policy outlines the measures we employ to protect the information you provide while using our services and visiting our website.
Client Confidentiality
Protecting client confidentiality is paramount at XpertEditing. We adhere to strict policies to ensure this confidentiality is respected and preserved at all times, which includes:
- Binding confidentiality agreements with all our editors.
- Secured storage of documents accessible only to the operations team and designated editors.
- Compliance with non-disclosure agreements upon request.
- Deletion of all documents from our systems 7 days post job completion to guarantee confidentiality.
Ownership of Work
XpertEditing acknowledges that all clients retain full ownership, copyright, and intellectual property rights over their submitted works. We assure you, your work and contact details will remain confidential and will not be shared with third parties.
How We May Collect Information
Information is collected exclusively when you voluntarily submit it through our website forms or via email for service quotation and execution purposes. The types of information we collect include:
- Contact name, phone number, and email address.
- Company name, address and ABN (if applicable).
- Documentation uploaded or collected for editing and proofreading services.
Information Usage
At XpertEditing, we value the information you provide as it is crucial for delivering a personalised and efficient service. We utilise this information to tailor our services to your specific requirements, enhance our service delivery, and ensure we maintain clear communication for any inquiries or updates.
We hold the confidentiality and security of your information in the highest regard. In line with operational needs, we only retain information necessary for generating invoices, such as:
- Name, Email address
- Company, ABN (if applicable)
- Mailing address as provided by you
This information is strictly used for billing and payment processing purposes, ensuring a seamless financial transaction process. XpertEditing is committed to not sharing or storing your personal information with any unrelated third-party organisations.
Contact Us
Should you have any questions about our privacy and confidentiality policies, please do not hesitate to contact us through our designated channels. We are more than willing to address any concerns and provide the necessary assurances.