{"id":119,"date":"2024-03-06T21:53:57","date_gmt":"2024-03-06T21:53:57","guid":{"rendered":"https:\/\/www.xpertediting.com.au\/?page_id=119"},"modified":"2024-03-09T05:12:19","modified_gmt":"2024-03-09T05:12:19","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.xpertediting.com.au\/?page_id=119","title":{"rendered":"FAQs"},"content":{"rendered":"\n
What services do you offer?<\/strong><\/summary>\n

XpertEditing specialises in a comprehensive suite of services tailored for both business and personal documentation, including Editing, Proofreading, Copyediting, Simplified Technical English (STE), Plain English, Templates, and Standardisation services. For more details, visit our services page, here<\/a>.<\/p>\n<\/details>\n\n\n\n

How does the editing process work?<\/strong><\/summary>\n

Upon receiving your document, it is assigned to a qualified editor who reviews and edits it according to the selected service.<\/p>\n<\/details>\n\n\n\n

What types of documents do you edit?<\/strong><\/summary>\n

We specialise in editing Microsoft Word formats exclusively. However, if you have an older PDF document that has been scanned multiple times and cannot be converted to Word by Adobe, we can assist you with that! <\/p>\n\n\n\n

Additionally, if you require editing for PowerPoint presentations, please feel free to reach out to us to discuss your specific needs.<\/p>\n<\/details>\n\n\n\n

What is the turnaround time for editing services?<\/strong><\/summary>\n

Clients have the flexibility to nominate their preferred return date. We strive to accommodate most deadlines efficiently. However, please note that turnaround time may vary depending on the length and complexity of the document. We are committed to transparency and will inform you upfront if we are unable to meet your preferred deadline. In such cases, we will suggest an alternative timeline.<\/p>\n<\/details>\n\n\n\n

How much do your editing services cost?<\/strong><\/summary>\n

Our pricing is based on the document’s word count and the type of service required. Please visit our contact us<\/a> for a personalised quote.<\/p>\n<\/details>\n\n\n\n

Do you offer proofreading services?<\/strong><\/summary>\n

Yes, we provide meticulous proofreading <\/a>services, focusing on correcting grammar, spelling, punctuation, and typographical errors. Please see our list of services, here<\/a>.<\/p>\n<\/details>\n\n\n\n

Are your editors qualified and experienced?<\/strong><\/summary>\n

Absolutely. Our editors are highly qualified professionals with extensive experience in editing and proofreading across various subjects and industries.<\/p>\n<\/details>\n\n\n\n

Can you handle urgent editing requests?<\/strong><\/summary>\n

Yes, we can accommodate urgent requests. Please specify your deadline when submitting your document, and we’ll confirm if the expedited service is available.<\/p>\n<\/details>\n\n\n\n

How do I submit my document for editing?<\/strong><\/summary>\n

You can submit your documents through our website’s submission form. Please ensure to include your contact information along with any specific instructions or requests you may have.<\/p>\n\n\n\n

For clients located in the Brisbane region who have a substantial amount of documentation requiring our services, we offer the option of providing an encrypted hard drive. This allows for the secure collection of comments by our appointed editor in person. Individual arrangements for document collection can also be made on a per-company basis to accommodate your specific needs.<\/p>\n<\/details>\n\n\n\n

Do you offer formatting or layout services?<\/strong><\/summary>\n

Yes, we offer comprehensive formatting and layout services to ensure your document is presentation-ready and adheres to specific guidelines or standards. Please see our list of services, here.<\/p>\n<\/details>\n\n\n\n

What if I’m not satisfied with the editing?<\/strong><\/summary>\n

We strive for complete satisfaction. If you’re not satisfied with the editing, we offer revisions to address any concerns you may have. Please refer to out Terms and Conditions, here<\/a>.<\/p>\n<\/details>\n\n\n\n

Is there a limit to the length of the document you can edit?<\/strong><\/summary>\n

No, we can handle documents of any length, from brief letters to extensive Technical Reports. Large projects may have longer turnaround times.<\/p>\n<\/details>\n\n\n\n

Do you offer discounts for bulk orders or regular clients?<\/strong><\/summary>\n

Yes, we offer discounts for bulk orders and value our returning clients with special rates. Please contact us<\/a> for more details.<\/p>\n<\/details>\n\n\n\n

Is my document kept confidential and secure?<\/strong><\/summary>\n

Absolutely. We adhere to strict confidentiality and security protocols<\/a> to ensure your document’s privacy and integrity. For more information, please contact us at hello@xpertediting.com.au<\/a>.<\/p>\n<\/details>\n\n\n\n

Do you provide editing for British English or American English?<\/strong><\/summary>\n

Yes, we provide editing services for both British English<\/a> and American English<\/a>. Our editors are proficient in both language variants and can accommodate your specific preferences based on your requirements. Whether you need editing for documents written in British English or American English, we ensure that your content is polished and refined to meet the highest linguistic standards. If you are unsure which variant you need, let us know and we will assist you!<\/p>\n<\/details>\n\n\n\n

Do you offer editing for specific industries or fields?<\/strong><\/summary>\n

Yes, our team includes editors with specialised knowledge in various fields, including Mining, Oil and Gas<\/a>, Government<\/a>, Business<\/a>, Engineering<\/a>, Creative Writing, and more. This diversity allows us to provide industry-specific editing services tailored to your needs. Whether you require expertise in technical documentation, creative content, or other specialised areas, we have the knowledge and experience to ensure your documents are refined and accurate.<\/p>\n<\/details>\n\n\n\n

Can I communicate directly with the editor assigned to my document?<\/strong><\/summary>\n

To maintain confidentiality and efficiency, all communication is facilitated through our project management team. However, you can relay messages or specific requests to your editor through them.<\/p>\n<\/details>\n\n\n\n

What payment methods do you accept?<\/strong><\/summary>\n

All payments are to be made via electronic funds transfer (By EFT). For corporate and government clients, our standard payment terms are within 14 days of invoice issuance. Individual clients are required to make a 50% deposit before commencement of any project, with the balance due upon project completion.<\/p>\n<\/details>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-119","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.xpertediting.com.au\/index.php?rest_route=\/wp\/v2\/pages\/119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.xpertediting.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.xpertediting.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.xpertediting.com.au\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.xpertediting.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=119"}],"version-history":[{"count":7,"href":"https:\/\/www.xpertediting.com.au\/index.php?rest_route=\/wp\/v2\/pages\/119\/revisions"}],"predecessor-version":[{"id":654,"href":"https:\/\/www.xpertediting.com.au\/index.php?rest_route=\/wp\/v2\/pages\/119\/revisions\/654"}],"wp:attachment":[{"href":"https:\/\/www.xpertediting.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}